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Case Study

Framing the Generative AI deployment strategy

For a banking leader

Challenge

1 —

GenAI has evolved rapidly, particularly in terms of individual adoption. With rapid advances in models, technology, policy and human-centred aspects, the adoption of GenAI is making significant strides

2 —

A supercharged and hyper-evolving ecosystem, with a proliferation of players and announcements/evolutions at all levels of the Tech & Applicative stack, on a monthly or even weekly basis

3 —

Various Group decisions on IT architecture, policies and investments, creating both synergies and constraints that need to be considered when developing the implementation strategy

4 —

A determination not to remain passive and to do more than just 'keeping up

The Key Questions

1 —

Where should efforts be focused, and what is the trade-off between short-term pragmatic gains and longer-term preparations?

2 —

Quel positionnement stratégique adopter concernant l'AI Gen (capabilities, assets technologiques, acculturation, …)

Approach

1 —

Identify the use cases

2 —

Understand the benefits and time-to-value opportunities as well as the challenges and macro requirements for implementing the identified use cases

3 —

Prioriser les différents cas d'usage et shortlister ceux des candidats sur lesquels avancer/lancer des POCs

4 —

Structure the roadmap and specify the strategic vision for Generative AI

Results

1 —

A 6-week project

2 —

+50 use cases identified and qualified in the Customer Marketing Sphere

3 —

4 shortlisted use cases, with their corresponding roadmap

At the heart of the subject

Navigating an ever-changing ecosystem and faced with the rapid proliferation of Generative AI technologies, the need to remain customer-focused becomes imperative. By focusing their efforts on the sphere of customer marketing, they recognize the importance of meeting their customers' needs and expectations. The methodology for qualifying, prioritizing and shortlisting use cases demonstrates a strong commitment to short- and long-term value creation, while ensuring a thoughtful, customer-centric approach to implementing Generative AI. This systematic approach helps define a robust strategic vision that enables our customer to thrive in an ever-changing financial landscape.